Shipping policy

Shipping Policy

Shipping Origin
In-stock case orders generally ship from our California warehouse. Bulk, contract, custom, and special-order products may ship from another approved facility as stated in the applicable quotation or order confirmation.

Order Processing
In-stock online orders are generally prepared for shipment within 2 to 3 business days after payment is confirmed. Processing times are estimates and may vary based on order size, inventory verification, document requirements, carrier availability, holidays, or other circumstances. We will contact you if a material delay is expected.

Shipping Charges
Shipping and freight charges are calculated at checkout when available or confirmed separately before shipment. Charges may depend on destination, case count, weight, dimensions, service level, liftgate service, residential delivery, limited-access delivery, appointment requirements, and other carrier accessorial fees. Any duties, taxes, customs charges, brokerage fees, or import requirements are the buyer's responsibility unless otherwise agreed in writing.

Delivery Estimates
Transit times are carrier estimates and are not guaranteed. Purearth Supplies Inc. is not responsible for carrier delays caused by weather, service interruptions, labor disruptions, customs clearance, incorrect delivery information, or other events outside our reasonable control.

Delivery Requirements
Customers are responsible for providing a complete and accurate shipping address, contact name, telephone number, receiving hours, and any special delivery requirements. Additional carrier charges resulting from inaccurate information, redelivery, refused delivery, storage, detention, or limited-access conditions may be billed to the customer.

Shipment Tracking
Tracking or freight information will be provided when available. For pallet or freight shipments, the carrier may contact the receiving party to schedule delivery.

Inspection and Claims
Inspect the shipment and packaging promptly upon delivery. Note visible damage or shortages on the carrier's delivery receipt before signing whenever possible. Photograph damaged packaging and product and contact info@purearthsupplies.com within 5 business days with the order number, lot number, quantity affected, and supporting documentation. Do not discard product or packaging until the claim has been reviewed.

Samples, Bulk, and Custom Orders
Sample shipments, bulk orders, contract orders, and custom formulations may have separate lead times, freight terms, and delivery conditions stated in the applicable quotation, invoice, purchase order acknowledgment, or written agreement.

Questions
For shipping questions or a freight estimate, contact info@purearthsupplies.com.